Returns & Exchanges
Our Promise
We want you to be completely satisfied with your Zylowalls purchase. If for any reason you are not happy with your order, we accept returns within 7 days of the delivery date.
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- Item must be unworn, unwashed, and in its original condition
- All original tags must still be attached to the garment
- Item must be returned in its original packaging
- A valid proof of purchase (order confirmation) must be provided
- Return request must be initiated within 7 days of delivery
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
- Custom or personalised orders
- Items purchased during a Final Sale event
- Accessories including hijabs, pins, and pouches
- Items that have been worn, washed, or altered
- Gift cards
How to Initiate a Return
Contact Us
Email support@zylowalls.com or WhatsApp us with your order number and reason for return.
Ship Item Back
Pack your item securely and ship it to our returns address. You are responsible for return shipping costs.
Refund Processed
Once we receive and inspect your return, your refund will be processed within 5–7 business days.
Refund Policy
Refunds will be issued to your original payment method. Please allow 5–10 business days for the funds to appear in your account after the refund has been processed. Shipping costs are non-refundable unless the item was received damaged or defective.
Have a Question?
Our team is here to help with your return.